“You won’t believe it, but if you call Viking Benefit Solutions, you speak to a real person. I was expecting to be on hold like most places, or transferred several times. I recently called and spoke to Nancy who was very friendly. I asked her a question and she did not have the exact answer, so she did not pretend to know the answer, as it was very detailed and specific unique question. She told me Brenda would return my call as she was on the other line. I expected a return call in the standard and hopeful 48 hours in today’s world. That was not the case, and I received a return call in less than 5 minutes and all my questions answered. Every time I have called I have spoken to the same three people, Jennifer, Nancy or Brenda. They always answer the phone promptly, no hold times and you can tell they have a smile on their face on the other end of the line.
Thank you Viking Benefit Solutions staff and the Publik Team for friendly and efficient service!”