“I am 72 years old and a recent PUBLIK Health Plan member. There is no online application, you can still use paper. For someone who has limited computer skills this was a huge asset. You can pick up the phone and call and speak to someone immediately and you are not transferred from department to department. You do not have to wait for answers, and everyone is willing to help you immediately. They must have a lot of experience working with Seniors as they are patient and willing to help. Every time, I call the phone Is answered by Jennifer or Brenda and you feel like they are smiling on the other end of the phone. If they say they are going to call you back, they do. “Their customer service is second to none.” The Pricing is fair and transparent and a value for your money. I feel protected.”