“I joined the PUBLIK Plan about a year ago. I have never had a issue with any of my claims and the customer service has been amazing. When my Drug store had an question adding my new benefit Card, Brenda actually took the time to call the Drug Store herself. When I needed assistance submitting a claim Brenda walked me through step by step. They have a company hired to Adjudicate your claims call Simply Benefits, so you do not have to sit on hold for hours with the big carrier. You still have a large company doing your coverage but you do not have to deal with them, you always get a real person to speak to. I have never had to hold more than 1-2 minutes with Simply Benefits and Brenda always answers the phone or calls back the same day! The app works great and I do not do electronics. You do not feel like a number but you feel important and the staff are great. I highly recommend PUBLIK Plan for anyone looking for benefits, and if you can ask for Brenda you will not be disappointed. They spend time with you and answer all your questions.”
